Data Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use the Extreme Spins website and services. We take privacy seriously and provide clear information about the categories of data we handle, why we process it and how you can exercise your privacy rights. This page applies to users accessing our services from the United Kingdom.
Types of data we collect
Personal data
When you create an account we collect personal information such as your name, date of birth, email address, telephone number and postal address. We also record identity documents where required for verification and anti-fraud checks. Account credentials and contact preferences are stored to manage your account and communications.
Technical data
We collect technical and device data including IP address, browser type, operating system, device identifiers and log data. This information helps us to deliver the site, detect fraud or abuse and improve site performance on desktop and mobile.
Transactional and activity data
Transactional data covers deposits, withdrawals, payment method details and transaction timestamps. We also record your on-site activity such as games played, bets placed, session duration and recent wins for account management, security and responsible gambling support.
How we use your information
We use your data to operate your account, process payments and withdrawals, complete verification checks and investigate suspicious activity. Data is also used to provide customer support, respond to enquiries, deliver required communications and, where agreed, to send relevant service notices. We may aggregate anonymised usage information to analyse trends and improve our services.
Data protection and storage
We store personal data only for as long as necessary to deliver the service, meet legal and regulatory obligations and resolve disputes. We use appropriate technical and organisational measures to protect data from unauthorised access, accidental loss or unlawful processing. Access to personal data is limited to staff and third-party suppliers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember your preferences, provide basic site functionality, measure site performance and support analytics. Some cookies are necessary for the site to work, while others are optional and used for analytics or advertising. You can manage cookie settings through your browser or the site cookie controls.
Your rights
You have rights to request access to personal data we hold about you, to request correction of inaccurate information and to request deletion where applicable. You may also object to or restrict certain processing and request portability of data you provided directly to us. We will consider requests in line with applicable law.
Access, correction and deletion
To access, correct or request deletion of your personal data, contact our support team. If you need help exercising your rights or have concerns about how we process your data at ExtremeSpins, please get in touch at [email protected]. We will respond to legitimate requests in a timely manner and may ask for identity verification to protect your account.
Sharing information and third parties
We share personal data with payment processors, identity verification providers, fraud prevention services and other trusted suppliers who help deliver the service. We may also disclose data in response to lawful requests from regulators or law enforcement. Any third party receiving personal data is required to protect it and use it only for the agreed purpose.
Privacy policy updates
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. When we make material changes we will notify registered users by email or by posting a notice on the site. The date of the latest update will be displayed on the site.